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Our planet promise – a healthier future

Delivery & Returns

We have decided to keep things simple with our postage options.  All orders received will be dispatched the next working day via Royal Mail.  We offer either a subsidised standard postage service costing £2.50 that will arrive within 2-3 days or a next-day 24hr delivery service costing £7.99 that will deliver your order the next day.

 

We tested our food across many dogs of different breeds and dogs that were used to different diets, and they all happily ate our food, so we think you’ve got little to worry about!

If you are particularly worried about this, we offer a 100g FREE taster pack for your pups to try. You can use it as treats or mix it with some of their existing food; we know they will love it! Get your free sample here!

We deliver throughout the United Kingdom. We offer free shipping five days a week on orders over £40. Orders are shipped the same day if your order is placed on a weekday before 1 pm. Orders placed after 1pm or on the weekend will be sent the next working day. Please note this excludes certain bank holidays, and surcharges are applied to certain postcodes outlined in our terms and conditions here.

Our subsidised standard delivery charge for orders below £40 is £2.50. For orders over £40, we offer free standard delivery. Some surcharges apply to particular postcodes classed as ‘remote’, which will add a surcharge of up to £29.99, which is in line with the charges set out by our couriers.

Go to our shop page and pick out your preferred quantity and delivery frequency required. Use the checkout as normal, and your first order will be dispatched via our standard shipping service, with your future orders dispatched to the frequency you have set.

When logged in to your Herbie Wilde account, click ‘my subscriptions’, here you will have the options to either amend or cancel your subscription. Once a subscription has been cancelled, this cannot be reinstated without generating a new order. Alternatively, please email us at hello@herbiewilde.com or give us a call or WhatsApp us at 07435 464 009, and we can help you with this.

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