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Our planet promise – a healthier future

Delivery & Returns

We like to keep things simple—and fair.

From 1st May, our delivery costs are:

  • £3.99 for 3kg and 6kg orders

  • FREE delivery for 12kg orders

  • £7.99 for next-day delivery (Royal Mail Tracked 24 – orders placed before 2pm)

All standard orders are sent via Royal Mail Tracked 48, with expected delivery within 48 hours (excluding bank holidays).

Just a note: Royal Mail does not guarantee collection or delivery over weekends, so if you’re ordering later in the week, your pup’s parcel might arrive the following Monday.

Need help or have a specific date in mind? Pop us a message at hello@herbiewilde.com and we’ll do our best to help.

 

Absolutely—we stand by our food (and our dogs stand by their bowls). We’re confident your dog will love Herbie Wilde, but if it’s not a match made in mealtime heaven, we do offer a money-back guarantee on your first 3kg purchase.

If your pup isn’t enjoying the food, just get in touch and we’ll refund you for the cost of the food. All we ask is that you return the bag to us so we can learn from the experience—and minimise waste where possible. You’ll just need to cover the return postage.

We’re here to make the switch as easy and supportive as possible, so don’t hesitate to drop us a note at hello@herbiewilde.com if you have any concerns or need a hand.

 

We deliver throughout the United Kingdom. We offer free shipping five days a week on orders over £40. Orders are shipped the same day if your order is placed on a weekday before 1 pm. Orders placed after 1pm or on the weekend will be sent the next working day. Please note this excludes certain bank holidays, and surcharges are applied to certain postcodes outlined in our terms and conditions here.

We like to keep things simple—and fair.

From 1st May, our delivery costs are:

  • £3.99 for 3kg and 6kg orders

  • FREE delivery for 12kg orders

  • £7.99 for next-day delivery (Royal Mail Tracked 24 – orders placed before 2pm)

All standard orders are sent via Royal Mail Tracked 48, with expected delivery within 48 hours (excluding bank holidays).

Just a note: Royal Mail does not guarantee collection or delivery over weekends, so if you’re ordering later in the week, your pup’s parcel might arrive the following Monday.

Need help or have a specific date in mind? Pop us a message at hello@herbiewilde.com and we’ll do our best to help.

Go to our shop page and pick out your preferred quantity and delivery frequency required. Use the checkout as normal, and your first order will be dispatched via our standard shipping service, with your future orders dispatched to the frequency you have set.

When logged in to your Herbie Wilde account, click ‘my subscriptions’, here you will have the options to either amend or cancel your subscription. Once a subscription has been cancelled, this cannot be reinstated without generating a new order. Alternatively, please email us at hello@herbiewilde.com or give us a call or WhatsApp us at 07435 464 009, and we can help you with this.

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